Before you hire
How to check a home repair service before you agree — 5 things to ask
Repairs carry at least a 7-day guarantee, and an individual technician may offer longer. A visit costs 500 baht when the technician comes from your own province and 2,000 baht from another one. It is counted inside the quote’s single total rather than billed separately, and it is not refunded if you look and decide against the repair. The real price comes from the technician’s quotation. Usually it is priced from the photos and details you send on LINE, with no visit first; for some jobs the technician needs to see the site first and then sends the quote. Either way you confirm the price, and only then does the work start.
- Response time
- within 24 hours
- Warranty
- at least 7 days
- Rework guarantee
- Yes, within the warranty
When the price is set, and by whom
The real price comes from the technician’s quotation. Usually it is priced from the photos and details you send on LINE, with no visit first; for some jobs the technician needs to see the site first and then sends the quote. Either way you confirm the price, and only then does the work start. The quotation is a written document sent to you on LINE; you can pass it on to a landlord or your company for approval.
What a site visit costs, and whether it is inside the quote
A visit costs 500 baht when the technician comes from your own province and 2,000 baht from another one. It is counted inside the quote’s single total rather than billed separately, and it is not refunded if you look and decide against the repair. If a job needs the technician to see the site before a quote can be given, and that look ends with you deciding against the work, whether the visit is charged depends on the job; you are told before the visit.
Can a confirmed price go up later
The price you confirm is the single total for the confirmed work; nothing is added item by item afterwards. There are two exceptions: replacement parts, and new work you add later.
Are parts inside the confirmed price
The quoted total covers every item you confirmed, but not replacement parts: whether any are needed can only be established on site, and if they are, they are charged on top of the total.
How and when you pay
You can pay by bank transfer or in cash. Some jobs take an advance payment before the work starts, with the balance paid after it.
How many days the work is guaranteed
Repairs carry at least a 7-day guarantee, and an individual technician may offer longer.
Can you get someone back if the work is not right
If the finished work is not right within the warranty, the technician comes back and puts it right at no extra charge; once the warranty has run out, a fix is a new job, quoted as usual.
Can you get a receipt
A receipt can be issued for whatever you pay, the visit fee included.
What we put in writing
- Response time
- within 24 hours
- Warranty
- at least 7 days
- Rework guarantee
- Yes, within the warranty
- Visit fee (same province)
- THB 500
- LINE support hours
- 09:00–21:00
- Languages
- Thai / Chinese / English
- Payment
- Transfer or cash; some jobs take an advance payment, balance after the work
- Parts
- Not in the total; charged if needed
- Receipt
- Available, visit fee included
Ready to get it fixed?
Message us on LINE. The price comes back before anyone turns up.
What to put in the first message
- 1photos of what is broken — one wide, one close on the problem
- 2what it is doing, when it started and how long it has been like that
- 3the province or district the technician has to come to
- 4the times of day a technician can come